ITES-3840 - USA (Washington, DC) - IT Service Management and Strategic Program Governance Services - Deadline December 16,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-3840

Government Authority located in Washington, DC; USA based organization looking for expert vendor for IT service management and strategic program governance services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide IT service management and strategic program governance services within the ServiceNow Platform based on industry best practices to the government authority located in Washington, DC.
- The platform will modernize and standardize service and operational management capabilities. currently utilizes the platform as a service offering and leverages the current platform capabilities for management of: Incidents, service requests, changes, and assets through a configuration management database (CMDB) module.
- Provide a Change Management Plan to include controls for organizational schedule, scope, cost, communication, and resources.
- Establish a communication plan to identify the methods of gathering and storing of information, distribution methods, and a formal escalation matrix.
- Develop a Preliminary Schedule to include milestones demonstrating the start and completion of major tasks or activities.
- The Contractor shall inventory, analyze, design, develop, deploy and conduct training in support of a full implementation of the ServiceNow Incident Management (IM) Module. IM Module and related features such as ITSM Agent Workspace and other relevant plugins shall be incorporated into this modules design and build.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 16 December, 2021

Category : IT Services (Computer Maintenance and Technical Services), Software, System and Application

Country : USA

State : District of Columbia

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