EXTRA-13486 - USA (Maryland) - Self-Funded eGovernment Services - Deadline September 3,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: EXTRA-13486

Government Authority located in Maryland; USA based organization looking for expert vendor for self-funded eGovernment services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide self-funded eGovernment services to the government authority located in Maryland.
- Hosting services, including all hardware and software, for all current and future services in the eGov Applications Catalog.
- Providing program and project management services in support of the delivery of the services in the eGov Applications Catalog.
- Providing application design, development, security, operations, and maintenance services for existing and new services.
- Providing a multi-channel 24/7 helpdesk to provide customer service support to Customers and Agencies.
- Providing strategies to effectively utilize the portfolio of services listed in the eGov Applications Catalog.
- Assisting the State in marketing the State’s eGovernment services in a variety of ways to increase use of the services it offers.
- Rapid migration/conversion of existing eGovernment portfolio to the new hosting platform, in an order defined by the State, while maintaining regulatory compliance and business objectives of each service.
- Management, Administration, and Governance: -
- The Contract will be managed by DoIT. DoIT will provide the appropriate guidance and oversight to assure that the Contractor is performing the required scope of work, adhering to all terms of the Contract, and supporting the goals and objectives of the self‐funded eGovernment initiative at the Contract level.
- The Contractor must designate a full‐time Client Manager who will be responsible for all Contractor services performance under the Self‐Funded eGovernment Contract. The Client Manager shall meet regularly with the Contract Monitor to review the status of planned eGovernment services, customer service activity, customer satisfaction survey results, and any issues that need addressing by the State.
- ePayment and Merchant Services: -
All ePayment and Merchant Services will be done in conjunction with the State’s Merchant Services contract and the State Treasurer’s office.
- Marketing and Communications: -
The Contractor shall provide experienced marketing, communications, and business development resources as part of the self‐funded model, at no cost to the State, to design and implement a marketing and communications plan. The plan shall incorporate social media channels. The plan will outline ways to create awareness, build support, and accelerate the interest and use of online services as well as the visibility of Maryland.gov as a primary delivery channel for those services. Work in this functional area includes guiding the State’s presence in the various social media channels and multi‐media information. The plan shall contain specific strategies and tactics, with anticipated measurable outcomes (e.g., numbers of new users or new transactions per unit time) and specific implementation timelines
- Marketing and publicity associated with the implementation of new online services to include notification through emails, web banners, or other collateral materials, and Public Service Announcements.
- Web 2.0 technology such as blogs, wikis, video, social networking sites, widgets, and mashups.
- Usage Statistics and Analysis. The Contractor shall provide software tools and reports that analyze customer and citizen demand for products and measure adoption rates and customer satisfaction with online services. The Contractor shall continually evaluate and highlight customer interest, demand, and satisfaction as the drivers and measure of success for visibility of Maryland.gov and affiliated State Agencies.
- For more information describe in document.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 3 September, 2021

Category : Professional, Consulting, Administrative or Management Support Services, Software, System and Application, Web Design and Development

Country : USA

State : Maryland

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