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SW-46370 - USA (Texas) - Inmate Communications and Educational Services and Solution - Deadline August 24,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-46370

Government Authority located in Texas; USA based organization looking for expert vendor for inmate communications and educational services and solution.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide inmate communications and educational services and solution
- turn-key solution and contract offering Inmate Communications and Educational Services
- Each Pay Telephone shall display operating instructions in English and Spanish and the default long distance carrier
- providing a turn-key solution that will provide inmates the means to communicate with family, friends, legal counsel, clergy etc. These solutions should be inclusive of products that make this communication easier and more efficient.
- To achieve a high-quality service and maintenance for all inmate services, and to obtain high quality long distance service at the lowest cost, the County requires Contract to follow customer service standards as set. The County may terminate the contract if the Contractor fails to meet the established levels of service
- Pay phones shall have the ability to make collect calls, restrict phones to receive no incoming calls, and phone numbers shall not be published
- Call blocking/screening capability is required to ensure that inmate calls cannot be completed to selected telephone numbers. Blocking service shall also include an audible message with the option to hear the message in either English or Spanish
- A web-based interface into the Contractor’s phone call tracking system. This phone call tracking system shall record all inmate-initiated calls. Conversations may be monitored in real-time or may be archived and replayed at a later date.
- Include visitation scheduling, user management and policy management software for both face-to- face, remote video and onsite video visits, must be web-based and allow to administer visitation sessions and visitation operations based on policies
- Provide inmate interface that have a multi-lingual interface
- Provide web-based visitation scheduling for authorized users (Agency staff, attorneys, the public) utilizing any standard web browser
- Conduct conflict checking and only display times which are available when visits are being scheduled for onsite video, remote video and face-to-face visits
- The system must use the same inmate identification number as created by the Jail Management System to identify the inmate on the video visitation system.
- The system must automatically cancel a visit if the inmate’s visitation eligibility status has changed, the inmate is moved to a location which doesn’t allow or doesn’t have visitation available or the inmate has been released
- Be a complete TCP/IP-based system. All video and audio streams between the terminals, visitors, and management equipment (servers) shall be transmitted over TCP/IP Ethernet. Systems that utilize analog audio/video matrix switching systems are not acceptable.
- Video Visitation System must be successfully installed and functional with correctional agencies having multiple facilities and multiple visitor centers requiring different hours and policies for each facility and visitor center.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Tuesday, 24 August, 2021

Category : Software, System and Application

Country : USA

State : Texas

Cost to Download This RFP Document : $ 5

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