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CSE-10304 - USA (Sacramento, California) - Security Camera Maintenance and Support Service - Deadline June 24,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CSE-10304

Government Authority located in Sacramento, California; USA based organization looking for expert vendor for security camera maintenance and support service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide e the labor, materials, tools, staff, licenses, equipment and transportation required to provide security camera maintenance for the Veterans Home to the government authority located in Sacramento, CA.
- Contractor shall provide problem resolution, software and/or hardware repair or replacement services, and 24x7 helpdesk support to ensure systems is operational at all times.
- Contractor shall repair or replace defects caused by faulty material, methods of installation, or poor workmanship with the guarantee period stated. Repairs and/or replacements will be completed within twenty-four hours of notification from the CalVet Contract Manager.
- Contractor shall install software patches and updates to ensure software stays current within the major version.
- Contractor shall maintain qualified technicians and adequate equipment/parts to make emergency repairs within twenty-four hours.
- This includes emergency calls, call-back service and regularly scheduled maintenance
- Contractor shall perform emergency calls and call-back service, which shall include State holidays, weekends, and off-hours.
- Contractor shall perform non-emergency calls and call-back service. Call-back service to CalVet will be provided within Four hours of receipt.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 24 June, 2021

Category : CCTV and Security Services and Supplies

Country : USA

State : California

Cost to Download This RFP Document : $ 5

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