SW-43114 - USA (California) - Virtual Visitor Queue Management System - Deadline April 22,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-43114

Government Authority located in California; USA based organization looking for expert vendor for virtual visitor queue management system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide virtual visitor queue management system.
- Walk-in customers should be able to use the vendor application features without installing vendor-specific software.
- Walk-in customers must be able to scan a QR code with their personal mobile device to access the virtual queue process on their mobile device.
- SMS messaging capability must be built into the application to allow communication between county users logged into the application and walk-in customers that are in the virtual queue and utilizing SMS messaging on their personal mobile devices, with no limit on the number of SMS messages sent to and from the application.
- County users should be able to view current visitor queue in the Vendor application with the minimum requirement of status indicators for in-queue, being served, and completed.
- Must have capability for multiple virtual service lines for each office location, so that multiple county staff working at one location can have their own virtual queue.
- Dashboard must be able to track live virtual queue activity for each of the multiple office locations.
- Dashboard data must show number of visitors, average wait time, and average service time for each office location, with capability to export and download to an Excel spreadsheet.
(2) Contract term will be one year.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 22 April, 2021

Category : Software, System and Application

Country : USA

State : California

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