SW-40007 - USA (Alaska) - Investigations Case Management System - Deadline February 9,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-40007

Government Authority located in Alaska; USA based organization looking for expert vendor for investigations case management system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide investigations case management system will be a Commercial off-the-shelf solution or Software as a Service (SaaS), 24 X 7 Emergency Support,
- Access to a technical representative, who can be reached 24 hours a day, seven days a week to resolve critical issues,
- End-User Support Provision of end-user support including telephone support for user-level questions about how to use Software to perform the user’s job function,
- Developer-to-Developer Support Provision of access and support software developers for web site development, third-party application integration, custom GUIs, and other solutions,
- Web courses provision of opportunities to attend regularly scheduled, live training sessions on the configuration of screens, security, rules, correspondence, reports and more via remote desktop demonstrations, online seminars, and conference calls, etc.
(2) A pre-proposal conference will be for January 25, 2021 and January 27, 2021.
(3) All questions must be submitted no later than January 27, 2021.

[C] Eligibility:

Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Tuesday, 9 February, 2021

Pre-proposal Conference Date : Monday, 25 January, 2021

Question Answer Deadline : Wednesday, 27 January, 2021

Category : Software, System and Application

Country : USA

State : Alaska

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