ITES-2739 - USA (Laconia, New Hampshire) - IT Managed Services - Deadline August 7,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-2739

Government Authority located in Laconia, New Hampshire; USA based organization looking for expert vendor for IT managed services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide IT managed services including 24x7x365 help desk (state SLA response times, both during and outside normal business hours), Professional Services Automation (PSA) and Remote Management and Monitoring (RMM): list platforms used. The County requires access to both platforms to manage assets and leverage automation tools, Ad-hoc project services, including architecture and implementation, Strategic planning and forecasting. Please include proposed schedule/methodology for strategic planning, Disaster Recovery and Business Continuity planning, Reporting capability on metrics and service delivery quality. Please outline/provide examples of reporting options, Purchasing and procurement services via established relationships with VARs and OEM channel, listing of all relevant certifications (CCNA, MCSA, VCP, etc.) and number of staff holding the certifications, All vendor staff with remote or physical access to police systems must submit to a limited scope background investigation and also hold or be able to obtain CJIS Level 3 certification prior to the contract start date to the government authority located in Laconia, NH.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Friday, 7 August, 2020

Category : IT Services (Computer Maintenance and Technical Services)

Country : USA

State : New Hampshire

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