ITES-2738 - USA (Taunton, Massachusetts) - Network and Information Technology Support Services - Deadline July 16,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-2738

Government Authority located in Taunton, Massachusetts; USA based organization looking for expert vendor for network and information technology support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide network and information technology support services to the government authority located in Taunton, MA.  
- Basic network system maintenance, including: establishing and enforcing protocols, performing setups, troubleshooting problems, performing software and firmware upgrades, administering print and periphery functions, assessing configurations, installing hardware and software or overseeing their installation, and supervising systems backups;
- Ongoing development of the network system, including maintenance at the agency's remote offices;
- Security and protection of the entire system, including: virus protection, control of access and maintenance of security codes, physical security of the network, and disaster preparation and prevention, and maintenance of all backup systems;
- Provide a proper environment for the server room, ensuring that it is clean, secure and well organized;
- Maintenance of all workstations, controlling the selection and loading of software applications, troubleshooting local desktop problems, tracking and utilizing warrantees and licenses as applicable, and functioning as a helpdesk to all agency staff;
- Maintenance of Internet and e-mail capacity for all designated agency staff;
- Maintenance of VoIP System and virtual fax system;
- Make recommendations to agency concerning personal training needs and training needs of end-users;
- Work with agency staff to develop and maintain adequate network and IT security procedures and disaster plans;
- Develop and maintain written documentation of network and IT systems in a format approved by the Executive Director;
- Assist in developing annual IT department planning and budget recommendations;
- Make recommendations to executive director or designee concerning possibilities for cost reduction and greater efficiencies;
- Develop, implement and document preventive maintenance procedures for all areas of responsibility;
- Develop specifications for the purchase of any software, hardware, or other IT equipment desired by the agency; and perform other related duties as assigned by the executive director or designee.
- Must have the capability to upgrade to a virtual sever if necessary.
(2) Contract term will be one year.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:


Expiry Date : Thursday, 16 July, 2020

Category : IT Services (Computer Maintenance and Technical Services), Networking Services and Supplies

Country : USA

State : Massachusetts

RFP Expired

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