ITES-2719 - USA (Scott AFB, Illinois) - RFI for Information Technology Support Services - Deadline July 14,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-2719

Government Authority located in Scott AFB, Illinois; USA based organization looking for expert vendor for information technology support services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide innovative, industry- leading technology services and solutions to the government authority located in Scott AFB, IL.
- The contractor shall provide end-user computing support that supports that vision through the tasks defined in this PWS.  The contractor shall staff the IT Service desk, deploy end-user computers and software, install/configure hardware peripherals, manage end-user Active Directory Accounts, image computer, perform patch management, support student assessment testing, provide surge support, support O365 business collaboration suite and support Voice over Internet Protocol (VoIP) telephony.
- IT Service Desk/Helpdesk: DoDEA requires localized on-site technical support services for all school communities and district offices in the Pacific and Europe regions.  For minimal required distribution of ServiceDesk technicians see Attachment B.  DoDEA requires the contractor to respond to IT Service Requests (ITSR), Incidents, problem resolution, infrastructure coordination, and surge events.
- IT Computer/Software Deployments:  Provides computer/software deployments.  These services involve the setup, configuration, and testing of computers using windows, IOS, Commercial-Off-The-Shelf (COTS) and Chrome Operating systems.  Software deployments are performed using Microsoft Systems Center Configurations Manager (SCCM).  Computer baseline image deployments are largely aligned to the DoDEA Computer Acquisition Program (DCAP) refresh but are also used to reset systems during critical failures.  Software deployments are managed through SCCM collections.
- IT Hardware/Peripherals:  Provides integration and configuration support to DoDEA Visual Display devices and peripherals.  In addition, DoDEA has various other peripheral devices used to support classroom instruction and administrative offices, i.e. document cameras, printers, scanners, multi-function copier scanners, webcams, FIPS-140 encrypted usb drives, microscopes and temperature probes.  The contractor shall provide ITSR support for these devices through warranty repair services.  
- For more information describe in documents.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 14 July, 2020

Category : IT Services (Computer Maintenance and Technical Services), Software, System and Application

Country : USA

State : Illinois

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