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DEBT-0541 - USA (Texas) - Collection Agency Services - Deadline October 15,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: DEBT-0541

Government Authority located in Texas; USA based organization looking for expert vendor for collection agency services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide collection agency services to the government authority located in Texas.
- Effective 12/1/19 Collection Agency will receive placements of physician and hospital accounts as primary Bad Debt placement, accounts that are written off at 120 days,
- Test files of data in the Single Billing Office environment must first balance for all reports and test placements including payment files before actual accounts will be placed,
- Any future upgrades to EPIC that involve agency files will need further testing and approvals of the testing process,
- Accounts will remain until collected, deemed uncollectible, or 365 days from placement date,
- Agency is responsible to run their own credit cards payments in their credit card system,
- Recalled accounts must be recalled immediately and should be listed on the recall report within 48 hours of recall,
- Agency will provide taped calls upon request,
- Agency will send a copy to review and approve all letters sent to the patient, letters will also need to include specific verbiage,
- Experian Health Collection Optimization service monitors unpaid collection accounts for certain events that would indicate that a patient’s financial situation is improving and may be in a better position to pay their medical debt,
- This inspection will check the accounts for: new auto lease, new mortgage loan, new retail loan, new auto loan, new employment update information, new instalment loan, new bank or credit card, new phone update information, new address update information, etc.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 15 October, 2019

Category : Debt Collection Services

Country : USA

State : Texas

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