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ITES-1774 - USA (Annapolis, Maryland) - IT Expertise Services - Deadline April 18,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-1774

Government authority located in Annapolis, Maryland, USA; based organization looking for expert vendor for IT expertise services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide IT expertise services for Help Desk, application and system support, implement document search and retrieval capabilities, Application development and programming services for new and existing custom applications, application development and programming support to improve and extend application interfaces, help desk support for routine work requests and problem resolutions, reporting problems, tracking routine work requests and insuring problem resolutions, support, management and installation services for desktop and server operating
systems, development of new functions and applications, manage software development and support using formal specifications, data flow diagrams and other accepted design techniques and tools, interpret software requirements to develop design specifications, code, integrate, and test
software components, develop project plans with milestones, develop and execute test plans, maintenance and enhancements to the website by developing web-based and government applications, conduct performance measurement and analysis leading to recommendations for improving network performance, conduct analysis, design, installation, configuration, and operation of the email software, deploy new state procured equipment and software to the existing network, monitor the performance of network software and hardware through network management and diagnostic programs and utilities, review call history, assess the problem, resolve the problems, and provide documentation in the helpdesk service system for the service area one and two, support teams and the clients and develop user manuals for microcomputer hardware and software applications to the government authority located in Annapolis, MD.
(2) A not-mandatory pre-proposal conference will be held on March 19, 2019.
(3) All questions must be submitted no later than April 9, 2019.
(4) Contract period will be five years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 18 April, 2019

Pre-proposal Conference Date : Tuesday, 19 March, 2019

Question Answer Deadline : Tuesday, 9 April, 2019

Category : IT Services (Computer Maintenance and Technical Services), Networking Services and Supplies, Software, System and Application

Country : USA

State : Maryland

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